Frequently Asked Questions
Everything you need to know about bringing luxury into your home.
What materials are used in Luxus furniture?
We pride ourselves on using premium, sustainably sourced materials including solid hardwoods, top-grain leathers, and high-performance textiles designed for both durability and aesthetic appeal.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 2-4 weeks. This includes professional white-glove handling to ensure your pieces arrive in pristine condition.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer assembly services?
Yes, many of our larger furniture pieces include complimentary white-glove delivery, which features professional assembly and removal of all packaging materials.
Are your products covered by a warranty?
All Luxus furniture pieces come with a limited 5-year warranty covering manufacturing defects and structural integrity to give you peace of mind with your investment.
Can I track my order in real-time?
Once your order ships, you will receive a tracking number via email. For large freight deliveries, our logistics partner will contact you directly to schedule a specific delivery window.