Returns & Exchanges
At Luxus, we want you to be completely enamored with your home additions, which is why we offer a 30-day window for returns on all eligible items. We ensure a seamless process to help you find the perfect piece for your sanctuary.
Initiate Your Request
Log into your Luxus account or visit our returns portal with your order number and email address to begin the process.
Prepare the Item
Carefully repackage your items in their original luxury packaging, ensuring all protective inserts are in place to prevent damage during transit.
Attach the Label
Affix the prepaid shipping label provided via email to the exterior of your package, ensuring any previous shipping marks are covered.
Receive Your Refund
Once our artisans inspect the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing